PERSONAL INFORMATION

 Name: Gorvan DuberoAddress: Jozef Israëlslaan 39-A,2282TB Rijswijk, The NetherlandsMobile: (+31)(0)6 15 87 07 88Email: gorvan.dubero@gmail.comDate of Birth: 14 September 1982Nationality:Dutch

EDUCATION

The Hague University The Hague, The Netherlands 2005-2010 Bachelor of Business Administration, International Business & Management Studies

Major in Marketing, Minor in Branding & Experience Marketing Thesis: Pricing Strategies & Seasonal Fluctuations in Demand in the Cruise Ship  Industry

Other courses: Strategic Marketing, International Economics, Customer Relationship Management, Brand Management, Consumer Behaviour Insights  

University of Modena and Reggio Emilia Modena, Italy 2008

Economics, Erasmus European student exchange programme      

Vrije Universiteit Amsterdam, Netherlands 2004-2005 

Business Administration   

EXPERIENCE

Antec  Sales & Marketing Assistant Rotterdam 2010-2011

• Managed the European E-commerce channel, streamlined the ordering process reducing response time and eliminating back logs
• Assisted Marketing Manager and Sales Managers in brainstorming and developing marketing campaigns for the European market
• Coordinated  manufacturing and distribution of promotional materials and products
• Collating and analysing sales data and translating it into monthly KPI’s

The Hague University Student Services & Customer Relations Representative The Hague 2010

• Focal point for students on matters pertaining to the University including policies, events and facilities
• Reception work, greeting guests and answering and re-directing phone calls for an office of 850 employees
• Administrative support, processing and updating new employee

ABN AMRO, Transaction Banking Business Planning & Communications Intern Amsterdam 2008-2009 

• Assisted in the RBS-ABN legal separation project; coordinated meetings, and ensured project was up to date. Collected and organised all documents and deliverables.
• Supported the Business Planning Unit in charge of providing management information for the Transaction Banking’s management team; prepared monthly KPI reports, PowerPoint presentations and ad-hoc requests
• Designed and created a 30-page intranet site for the TB department (Fortis-ABN) using Tridion content management system

Marriott’s Aruba Ocean Club  Reservations Controller Palm Beach, 2001-2003

• Implemented a new system for room assignments whereby  increasing customer approval rating to 93% in first and second quarter of 2003
• Liaison between Front Office and Marketing & Sales department, aligning cross-departmental objectives
• Member of Complaint Management Team; complex decision making and problem solving environment

Guest Service Agent

• Established and created credit folio’s; collected, reported and prepared revenue for audit, facilitated B2B billing and invoicing
• Conveyed information to guests as well as making hotel and other itinerary reservations 
• Maintained guest database and CRM system

EXTRA CURRICULAR ACTIVITIES

UNICEF Volunteer

• Completed, 2-day “Actief in UNICEF” training in presenting, fundraising and project management
• Volunteer work focusing on Sales activities

IBMS Course Committee Vice-Chairman

• Acted as intermediary between students and faculty management through different activities such as debates and town hall meetings.
• Coordinated and organised meetings

Secretary

• Updated and maintained webpage of the committee on the university intranet
• Recorded, published  and followed up on meeting minutes and  action points

Student Welcoming Committee Committee member

• Aided and acted as focal point for students relocating to the Netherlands
• Assisted and assured proper registration at the local council, government agencies, housing corporations and educational institutions

COMPETENCIES & INTERESTS

Languages Fluent in Dutch, English, Spanish and Papiamento Working knowledge of French and Italian

Computer Skills Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, Visio, Project), Internet Explorer, Windows and Apple platforms, MARSHA, MindMap, Tridion, BIT, SPSS, PMS, Microsoft Dynamic Nav (ERP), Adobe Acrobat,  Photoshop, Illustrator and Dreamweaver     

Personal interests Travelling, Cultures, Social Media